Want to work in an ICT Help Desk support role?
In this short course, you can learn how to interact with clients, identify issues, develop solutions to basic ICT malfunctions, update and maintain hardware/software, then complete documentation required.
This skill set addresses the skills and knowledge required to perform routine Information and Communications Technology (ICT) support for a range of purposes required within an ICT context.
These units of competency from ICT Information and Communications Technology Training Packages meet industry requirements for applying routine maintenance and troubleshooting skills in ICT contexts.
TimesMonday, Tuesday, Wednesday, Thursday 9.00am–4.00pm
Qualifications and RecognitionUpon successful completion of this course students will be eligible to receive the Introductory Help Desk Skill Set.
This skill is for individuals looking to enter the ICT industry who will provide routine help desk support.
Opportunities for Further Study
- GEST/Contact centre job training
- ICT30120 Certificate III in Information Technology
- BSB30120 Certificate III in Business
Recommended entry requirements
Basic ICT understanding, ensuring capabilities to log into the moodle platform and complete learning and assessments.
Specialist Course Information
Pathway to Industry Licence
Material and Equipment supplied by students
Student ServicesSupport is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.
Recognition of Prior LearningMany TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.
Sample course units
|ICTSAS213 Maintain the integrity of ICT systems|
|ICTSAS211 Develop solutions for basic ICT malfunctions and problems|
|ICTSAS210 Update and maintain hardware, software and documentation inventories|
|ICTICT219 Interact and resolve queries with ICT clients|