Course Overview
Want to work in an ICT Help Desk support role?
In this short course, you can learn how to interact with clients, identify issues, develop solutions to basic ICT malfunctions, update and maintain hardware/software, then complete documentation required.
This skill set addresses the skills and knowledge required to perform routine Information and Communications Technology (ICT) support for a range of purposes required within an ICT context.
These units of competency from ICT Information and Communications Technology Training Packages meet industry requirements for applying routine maintenance and troubleshooting skills in ICT contexts.
Times
Monday, Tuesday, Wednesday, Thursday 9.00am–4.00pmQualifications and Recognition
Upon successful completion of this course students will be eligible to receive the Introductory Help Desk Skill Set.Career Opportunities
This skill is for individuals looking to enter the ICT industry who will provide routine help desk support.
Opportunities for Further Study
- GEST/Contact centre job training
- ICT30120 Certificate III in Information Technology
- BSB30120 Certificate III in Business
Further Information
Course and Entry Requirements
Entry Requirements
Recommended entry requirements
Basic ICT understanding, ensuring capabilities to log into the moodle platform and complete learning and assessments.
Pre-requisites
Not Applicable
Online requirement
Not Applicable
Fees
Course Cost
VET Student Loans
Not Applicable for this courseHelp with Fees
Specialist Course Information
Specialist Course Information
N/A
Placement
Not ApplicablePathway to Industry Licence
Not Applicable
Material and Equipment supplied by students
Not Applicable
Student Services
Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.Recognition of Prior Learning
Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.Course Structure
Sample course units
| Course units |
| ICTSAS213 Maintain the integrity of ICT systems |
| ICTSAS211 Develop solutions for basic ICT malfunctions and problems |
| ICTSAS210 Update and maintain hardware, software and documentation inventories |
| ICTICT219 Interact and resolve queries with ICT clients |
Assessment
Not Applicable