Course Type:
Accredited Course
Study Mode:
On Campus
2 weeks
Starting Date:
14/03/2022 and 08/08/2022
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Course Overview

Want to work in an ICT Help Desk support role?

In this short course, you  can learn how to interact with clients, identify issues, develop solutions to basic ICT malfunctions, update and maintain hardware/software, then complete documentation required.

This skill set addresses the skills and knowledge required to perform routine Information and Communications Technology (ICT) support for a range of purposes required within an ICT context.

These units of competency from ICT Information and Communications Technology Training Packages meet industry requirements for applying routine maintenance and troubleshooting skills in ICT contexts.


Monday, Tuesday, Wednesday, Thursday 9.00am–4.00pm

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Introductory Help Desk Skill Set.

Career Opportunities

This skill is for individuals looking to enter the ICT industry who will provide routine help desk support.

Opportunities for Further Study

Further Information

Course and Entry Requirements

Entry Requirements

Recommended entry requirements

Basic ICT understanding, ensuring capabilities to log into the moodle platform and complete learning and assessments.


Not Applicable

Online requirement

Not Applicable


Course Cost

VET Student Loans

Not Applicable for this course

Help with Fees

Specialist Course Information

Specialist Course Information



Not Applicable

Pathway to Industry Licence

Not Applicable

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Sample course units

Course units
ICTSAS213 Maintain the integrity of ICT systems  
ICTSAS211 Develop solutions for basic ICT malfunctions and problems  
ICTSAS210 Update and maintain hardware, software and documentation inventories  
ICTICT219 Interact and resolve queries with ICT clients


Not Applicable