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Course Type:
Accredited Course; Traineeship; Free TAFE; JobTrainer
Study Mode:
Workplace, Online (With on-campus workshops)
11 months
Starting Date:
Ongoing enrolments
Bairnsdale, Traralgon, Warragul
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Course Overview

Are you already working or volunteering in the community services industry and want to add a formal qualification to your toolkit? Then the Certificate IV in Community Services (Traineeship) will give you the added confidence and knowledge to offer support to people in need.

This course is designed to get you ready for a role as a community service worker, where you will design and deliver person-centred programs to individuals and groups.

Watch below to find out more on studying with us

This is Susanne, one of our Community Services students

Whether you find yourself working in community service, as a case worker or in case management, you’ll learn the skills you need to tackle challenges autonomously and discover effective ways to supervise and lead other workers in projects and teams in a career where no two days are the same! Sounds pretty good to us!

Taught both online and on-campus over an 11-month period, you’ll experience face-to-face workshops and exciting placement opportunities, where you’ll gain experience and problem-solving skills that will prepare you for a long and rewarding career.

And at the end of your course, the employment possibilities really and endless. Some of these are:

  • Case worker
  • Health education officer
  • Community services worker
  • Outreach officer
  • Community support worker
  • Support worker
  • Family support worker
  • Family/Domestic violence worker
  • Welfare support worker
  • Homelessness worker
  • Welfare worker

There is even the opportunity to take your career further by studying a Diploma of Community Services, a Diploma of Mental Health, or a Diploma of Alcohol and Other Drugs. All of these courses will help you gain more specialised skills and enhance your employment opportunities, and we are here to help you make all of those choice, because we know decisions about your future aren’t always easy.

Go on, get started today in this rewarding industry and equip yourself with the skills to offer support, advocacy and interventions to each client you meet and to the wider community.

ATTENTION: As much as we’d love to offer more, we can only offer one Free TAFE course per person. If you’ve already enrolled and commenced, or enrolled but didn’t complete a Free TAFE course at any Victorian TAFE in the past you will NOT be eligible for another and will need to pay tuition and materials fees when you enrol. Reach out to us if you think this is you.


Training is undertaken in the workplace, teachers meet with trainees on a regular basis both face to face and via phone to support them in their training. Visits undertaken in the workplace and meetings with Supervisors of trainees to discuss their progress. Trainees can opt to complete units with online cohort.

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Certificate IV in Community Services (Traineeship).

Career Opportunities

  • Case worker
  • Health education officer
  • Community services worker
  • Outreach officer
  • Community support worker
  • Support worker
  • Family/Domestic violence worker
  • Welfare support worker
  • Homelessness worker
  • Welfare worker
  • Family support worker

Opportunities for Further Study

Further Information

Course and Entry Requirements

Entry Requirements

The Certificate IV in Community Services requires students to complete demanding academic tasks, in order to be successful with the Certificate coursework and practical placement, students are required to perform and demonstrate a number of skills in a safe manner to those they are working with, themselves, other students and staff.

By understanding the task required within the course work and practical placement students can make an informed decision whether the program is suitable prior to enrolment.


Not Applicable

Online requirement

Not Applicable


Course Cost

VET Student Loans

Not Applicable for this course

Help with Fees

Specialist Course Information

Specialist Course Information

Police check and Working with Children's check required


Not Applicable

Pathway to Industry Licence

Not Applicable

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Sample course units

Unit CodeUnit Description
CHCADV001 Facilitate the interests and rights of clients
CHCAOD001 Work in an alcohol and other drugs context
CHCCCS004 Assess co-existing needs
CHCCCS019 Recognise and respond to crisis situations
CHCCOM002 Use communication to build relationships
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG001 Work legally and ethically
CHCMHS001  Work with people with mental health issues
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRT001 Identify and respond to children and young people at risk
CHCSOH001 Work with people experiencing or at risk of homelessness
HLTWHS003 Maintain work health and safety


Observation, Questioning, Report/Essays, Test/Quizzes, Portfolio, and Log Book