Diploma of Community Services (Case Management)

Code: CHC52021
Mode of Delivery: Traineeship
Course Type: Accredited course
Course Duration: 2 years

No upcoming intakes for this course. Please enquire for more information.

About this course

Get the specialised skills you need to manage, coordinate and deliver person centred, strengths-based services to individuals, groups and communities. You will also develop skills to enable you to supervise other workers and volunteers.
At this level, you’ll provide direct support to individuals or groups of individuals and may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.
To meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA).

Career Opportunities

Community Care Manager, Coordinator of Volunteer Work, Team Leader, Care Team Leader, Family Services Coordinator, Support Facilitator (Community Services), Community Housing Resources Worker, Community Development Worker for Social Housing, Community Recreation Coordinator, Housing Manager, Housing Assistant, Assistant Community Worker, Community Worker, Aboriginal Housing Worker, Community Services Coordinator, Case Coordinator (Disability), Youth Housing Support Worker, Family Support Worker, Community Access Coordinator, Pastoral Care Counsellor, Aboriginal Neighbourhood House Coordinator, Case Coordinator (Community Services), Welfare Support Worker, Senior Youth Worker, Disability Team Leader, Support Facilitator (Disability), Community Housing Worker, Community Work Coordinator, Early Intervention Worker, Community Program Coordinator, Pastoral Care Worker, Assistant Community Services Worker, Support Advisor

Opportunities for Further Study

120 credit points in the Bachelor Community and Human Services with Federation University. Guaranteed entry.
Students can apply for credit with other universities.

Skills or Knowledge gained

This course will develop your skills to manage, coordinate and deliver person centred, strengths based services to individuals, groups and communities. You will also develop skills to enable you to supervise other workers and volunteers.

Entry Requirements

Are there specified requirements for entry into the course/qualification?: Yes

Mandatory entry requirements:

Applicants must complete a Language, Literacy and Numeracy test as well as a Pre-Training Review to determine whether they are suitable for this course.
Applicants then must undertake an interview and also meet the below requirements:
All Diploma Community Services Applicants
Mature aged- over 18 years of age
Must have clear Police Check and Working With Children Check.
Driving licence (P's minimum)
If required by the fieldwork placement host/school, students may need to provide evidence of NDIS Worker Screening Check and/or COVID-19 vaccination.
The course in Case Management can be offered as a traineeship please enquire to check eligibility requirements.

Recommended entry Requirements:

Reliable internet connectivity
Suitable technology e.g computer, video capabilities to participate in Online classes and simulated practical assessments
Suitable levels of digital literacy

Limitations to course Entry:

Current service user.

Minimum Industry Requirement

  • Working with children check
  • Police check

Licensing/Regulatory Requirements

Will this course/qualification or a constituent unit provide a pathway to an industry licence or regulated outcome: true

For the Statutory & Forensic Child, Youth & Family Welfare Specialisation Stream :
This qualification is ACWA (Australian Community Workers Association) accredited which means students receiving this qualification are eligible for membership into that organisation. It also allows for students who have completed to apply for positions in Child Protection under DHHS (Department of Health and Human Services)
For Case Management Stream :
Certified Practicing Case Manager with the Case Management Society of Australia and New Zealand if the student has also practised for at least 12 months (1824 hours) in the last 3 years.

Qualifications and Recognition - 2024

Upon successful completion of this course students will be eligible to receive the Diploma of Community Services (Case Management stream).

Work Placement - 2024

Does this course require placement?: No

Placement to be arranged by: Student

Fees

Fees and charges Government subsidised concession Government subsidised Full-fee paying student
Maximum full course tuition fee* (GST exempt) NA $10,745.00 $20,722.50
Materials fee* (GST exempt) NA $0.00 $0.00
Total NA $10,745.00 $20,722.50

VET Student Loans

VET Student Loans are available to assist eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. Higher level VET qualifications are at those at a Diploma level and above. VET Student loans are capped at a maximum for each approved course of study and the amount of the loan cannot be greater than your remaining FEE-HELP balance. If eligible for a student loan, you can access up to $16,788.00 to help cover the tuition fees for this course. For more information about VET Student Loans and eligibility requirements, please click here.

Sample course units

CHCADV002 Provide advocacy and representation services
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM009 Facilitate goal directed planning
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM013 Facilitate and review case management
CHCCSM016 Undertake advanced assessments
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDEV006 Analyse information for service planning and delivery
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCMHS001 Work with people with mental health issues
CHCPRP003 Reflect on and improve own professional practice
CHCSOH013 Work with people experiencing or at risk of homelessness
HLTWHS003 Maintain work health and safety

Assessment

The assessment for each course varies. It may include knowledge questions, practical skills tasks, projects, research work, on the job assessment, etc. Your assessor or educator will provide specific information on the requirements for your course.

You can expect that:

  • assessment methods are clear
  • assessment tasks are relevant and meet the requirements of your course
  • assessor or educator demonstrate fairness and lack of bias when assessing your work
  • educators will provide open and honest feedback about assessment tasks.