Develop your skills in tourism service, sales and industry operations with this exciting entry-level course. You’ll work in an ever-changing industry that hasn’t shown any signs of slowing down as you welcome visitors and share your knowledge. This course will teach you how to offer advice on domestic destinations, offer high-quality customer service, prepare and deliver commentaries, and follow workplace health & safety guidelines.
Successful completion of this course could result in you working as an inbound tour coordinator, tour guide or visitor information officer in some incredibly beautiful Australian destinations.
TimesClasses run on Tuesdays, Wednesdays and Thursday between the hours of 9.00am and 3.00pm. Learners will be provided with a 15 minute tea break and 30 minute lunch break on days of attendance. No class attendance is required on public Holidays, weekends, or over the Victorian 2019 school holiday period.
Qualifications and RecognitionUpon successful completion of this course students will be eligible to receive the Certificate III in Tourism.
Possible job titles include;
- Adventure tourism guide
- Attendant or senior ride operator in an attraction or theme park
- Booking agent
- Cellar door salesperson and guide in a winery
- Customer service agent
- Guide and salesperson in an Indigenous cultural centre
- Inbound tour coordinator
- Marine tourism guide or dive tour operator
- Museum attendant
- Operations consultant for a tour operator
- Reservations sales agent
- Sales consultant
- Visitor information officer
Opportunities for Further Study
- SIT40116 Certificate IV Travel and Tourism (Not on offer at TAFE Gippsland)
- SIT50116 Diploma of Travel and Tourism Management (Not on offer at TAFE Gippsland)
- SIT60116 Advanced Diploma of Travel and Tourism Management (not on offer at TAFE Gippsland)
Mandatory entry requirements
- For each Learner enrolling in a vocational qualification, regardless of eligible or ineligible status under the Victorian Training Guarantee, TAFE Gippsland will conduct a Pre-Training Review of current competencies (including literacy and numeracy skills) prior to commencement in training.
The Pre-Training Review will:
- identify any competencies previously acquired (Recognition of Prior Learning (RPL), Recognition of Current Competency (RCC) or Credit Transfer);
ascertain the most appropriate qualification for that Learner to enrol in, including consideration of the likely job outcomes from the development of new competencies and skills; and
- ascertain that the proposed learning strategies and materials are appropriate for that individual.
When the Pre-Training Review identifies that a Learner may not have the Foundation skills required, the Learner will be referred to an Australian Core Skills Framework (ACSF) specialist for an assessment against ACSF core skills of learning, reading, writing, oral communication and numeracy.
When a gap exists between the Learner’s assessed ACSF level and the ACSF levels required within the vocational qualification (whether in any one, or a combination, of ACSF-assessed skills), TAFE Gippsland will recommend appropriate strategies for the Learner.
Specialist Course Information
Pathway to Industry Licence
Material and Equipment supplied by students
Student ServicesSupport is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.
Recognition of Prior LearningMany TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.
|SITXHRM001 Coach others in job skills|
|SITTTSL007 Process reservations|
|SITTTSL004 Provide advice on Australian destinations|
|SITXCOM002 Show social and cultural sensitivity|
|SITXWHS001 Participate in safe work practices|
|SITTTSL001 Operate online information systems|
|SITXCCS002 Provide visitor information|
|SITTTSL005 Sell tourism products and services|
|SITTGDE001 Interpret aspects of local Australian Indigenous culture|
|SITXFIN001 Process financial transactions|
|SITXCCS006 Provide service to customers|
|SITTTSL002 Access and interpret product information|
|SITTIND001 Source and use information on the tourism and travel industry|
|SITTGDE005 Prepare and present tour commentaries or activities|
|SITTTSL006 Prepare quotations|