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Course Type:
Study Mode:
Online (With on-campus workshops)
9 months
Starting Date:
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Course Overview

ATTENTION: As much as we’d love to offer more, we can only offer one Free TAFE course per person. If you’ve already enrolled and commenced, or enrolled but didn’t complete a Free TAFE course at any Victorian TAFE in the past you will NOT be eligible for another and will need to pay tuition and materials fees when you enrol. Reach out to us if you think this is you.

Travel and tourism can show you the world and its endless possibilities

Looking for a career in an industry that's exciting and always changing?

The Certificate III in Tourism is the ideal starting place for a career in the tourism and travel industry, it will prepare you for work in many different roles for a diverse range of employers. This may include travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, accommodation and other tourism businesses.

This course will help you understand how the tourism industry operates and give you the essential skills needed to work in the industry. You will learn skills and knowledge in:

  • Tourism services
  • Retail and wholesale sales
  • Tourism Reservations
  • Industry operations
  • Tour Commentaries
  • Preparing quotes
  • Visitor Information Services
  • Providing advice on Australian destinations

Successful completion of this course could result in you working in Hotel & Resorts, Retail Travel, Tour Guiding, Visitor Information Services, Tourist Attractions and Inbound Tour Operations, just to name a few.

Take the step and enrol NOW!


Tuesday, Wednesday and Thursdays from 9.00am-12.00pm.

Please note: scheduled Self directed learning days can be completed flexibly with an expectation 2.5 hours per day, scheduled facilitated online learning days will be delivered between 9.00am-12.00pm, scheduled face to face classes will be delivered between 9.00am-4.00pm for excursions.

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Certificate III in Tourism.

Career Opportunities

Possible job titles include;

  • Adventure tourism guide
  • Attendant or senior ride operator in an attraction or theme park
  • Booking agent
  • Cellar door salesperson and guide in a winery
  • Customer service agent
  • Guide and salesperson in an Indigenous cultural centre
  • Inbound tour coordinator
  • Marine tourism guide or dive tour operator
  • Museum attendant
  • Operations consultant for a tour operator
  • Reservations sales agent
  • Sales consultant
  • Visitor information officer

Opportunities for Further Study

  • SIT40116 Certificate IV Travel and Tourism (Not on offer at TAFE Gippsland)
  • SIT50116 Diploma of Travel and Tourism Management (Not on offer at TAFE Gippsland)
  • SIT60116 Advanced Diploma of Travel and Tourism Management (not on offer at TAFE Gippsland)

Further Information

Course and Entry Requirements

Entry Requirements

Recommended entry requirements

It is expected that the leaner has a self interest in the Tourism and Travel industry.  It is preferable if the learner is actively seeking employment in a paid or voluntary role , either casual, part time or full time, with the aspiration of working within the Tourism and travel industry.

Access to computers will be made available to learners while on campus for face to face delivery. For learners wishing to complete their self directed learning from a flexible location, such as their home, it is advised that they have access to:

  • a computer running an operating system that’s current and supported (like Windows 10), and reliable high-speed internet access.
  • a built in camera or webcam
  • built in microphone and speakers or an external microphone and headset.
  • Zoom webinar free software

Whether you're using a desktop, laptop, or tablet, you’ll be online for several hours a week:

  • Accessing study materials like online webinar recordings and eBooks.
  • Using library databases and the internet for research.
  • Taking notes and preparing your assessments.
  • Communicating with your lecturers, tutors, support staff, and other students.

To make the most of your online learning experience, you should already have a good working knowledge of:

  • basic computer skills
  • word processing
  • emailing
  • web browsing

And here’s a handy hint: grab an external drive such as a usb or use cloud storage to back up your work.

Limitations to entry

The students must have the ability to be able to work independently at times in order to complete theory and assessments during scheduled self directed learning days.


Not Applicable

Online requirement

Not Applicable


Course Cost

VET Student Loans

Not Applicable for this course

Help with Fees

Specialist Course Information

Specialist Course Information



Not Applicable

Pathway to Industry Licence

Not Applicable

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Course Modules

Course units
SITTGDE002 Work as a Guide  
SITXHRM001 Coach others in job skills
SITTTSL007 Process reservations
SITTTSL004 Provide advice on Australian destinations
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITTTSL001 Operate online information systems
SITXCCS002 Provide visitor information
SITTTSL005 Sell tourism products and services
SITXFIN001 Process financial transactions
SITXCCS006 Provide service to customers
SITTTSL002 Access and interpret product information
SITTIND001 Source and use information on the tourism and travel industry
SITTGDE005 Prepare and present tour commentaries or activities
SITTTSL006 Prepare quotations


Not Applicable