• Course Code
  • SIT30116
  • Course Type
  • Free TAFE
  • Study mode
  • On Campus
  • Duration
  • 6 months
  • Starting Date
  • February and July 2020
  • Location
  • Sale (FLC)
Print as PDF

Course Overview

ATTENTION: As much as we’d love to offer more, we can only offer one Free TAFE course per person. If you’ve already enrolled and commenced, or enrolled but didn’t complete a Free TAFE course at any Victorian TAFE in the past you will NOT be eligible for another and will need to pay tuition and materials fees when you enrol. Reach out to us if you think this is you.

Develop your skills in tourism service, sales and industry operations with this exciting entry-level course. You’ll work in an ever-changing industry that hasn’t shown any signs of slowing down as you welcome visitors and share your knowledge. This course will teach you how to offer advice on domestic destinations, offer high-quality customer service, prepare and deliver commentaries, and follow workplace health & safety guidelines.

Successful completion of this course could result in you working as an inbound tour coordinator, tour guide or visitor information officer in some incredibly beautiful Australian destinations.


Classes run on Tuesdays, Wednesdays and Thursday between the hours of 9.00am and 3.00pm. Learners will be provided with a 15 minute tea break and 30 minute lunch break on days of attendance. No class attendance is required on public Holidays, weekends, or over the Victorian 2019 school holiday period.

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Certificate III in Tourism.

Career Opportunities

Possible job titles include;

  • Adventure tourism guide
  • Attendant or senior ride operator in an attraction or theme park
  • Booking agent
  • Cellar door salesperson and guide in a winery
  • Customer service agent
  • Guide and salesperson in an Indigenous cultural centre
  • Inbound tour coordinator
  • Marine tourism guide or dive tour operator
  • Museum attendant
  • Operations consultant for a tour operator
  • Reservations sales agent
  • Sales consultant
  • Visitor information officer

Opportunities for Further Study

  • SIT40116 Certificate IV Travel and Tourism (Not on offer at TAFE Gippsland)
  • SIT50116 Diploma of Travel and Tourism Management (Not on offer at TAFE Gippsland)
  • SIT60116 Advanced Diploma of Travel and Tourism Management (not on offer at TAFE Gippsland)

Further Information

Entry Requirements

Entry Requirements

Mandatory entry requirements

  • For each Learner enrolling in a vocational qualification, regardless of eligible or ineligible status under the Victorian Training Guarantee, TAFE Gippsland will conduct a Pre-Training Review of current competencies (including literacy and numeracy skills) prior to commencement in training.

The Pre-Training Review will:

  • identify any competencies previously acquired (Recognition of Prior Learning (RPL), Recognition of Current Competency (RCC) or Credit Transfer);
    ascertain the most appropriate qualification for that Learner to enrol in, including consideration of the likely job outcomes from the development of new competencies and skills; and
  • ascertain that the proposed learning strategies and materials are appropriate for that individual.
    When the Pre-Training Review identifies that a Learner may not have the Foundation skills required, the Learner will be referred to an Australian Core Skills Framework (ACSF) specialist for an assessment against ACSF core skills of learning, reading, writing, oral communication and numeracy.

When a gap exists between the Learner’s assessed ACSF level and the ACSF levels required within the vocational qualification (whether in any one, or a combination, of ACSF-assessed skills), TAFE Gippsland will recommend appropriate strategies for the Learner.

Recommended entry requirements

  • The learner should have a genuine interest in the Tourism Industry.


Not Applicable

Online requirement

Not Applicable


Course Cost

VET Student Loans

Not Applicable for this course

Help with Fees

Specialist Course Information

Specialist Course Information



Not Applicable

Pathway to Industry Licence

Not Applicable

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Course Modules

Course units
SITTTSL006 Prepare quotations
SITTGDE005 Prepare and present tour commentaries or activities
SITTIND001 Source and use information on the tourism and travel industry
SITTTSL002 Access and interpret product information
SITXCCS006 Provide service to customers
SITXFIN001 Process financial transactions
SITTGDE001 Interpret aspects of local Australian Indigenous culture
SITTTSL005 Sell tourism products and services
SITXCCS002 Provide visitor information
SITTTSL001 Operate online information systems
SITXWHS001 Participate in safe work practices
SITXCOM002 Show social and cultural sensitivity
SITTTSL004 Provide advice on Australian destinations
SITTTSL007 Process reservations
SITXHRM001 Coach others in job skills


Not Applicable

Enquire or Apply

Provide your details below and we’ll be in contact soon!
Or Call 1300 133 717 to speak to a team member.