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Course Type:
Accredited Course; Traineeship; Free TAFE; JobTrainer
Study Mode:
1-2 years
Starting Date:
Ongoing enrolments

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Course Overview

ATTENTION: As much as we’d love to offer more, we can only offer one Free TAFE course per person. If you’ve already enrolled and commenced, or enrolled but didn’t complete a Free TAFE course at any Victorian TAFE in the past you will NOT be eligible for another and will need to pay tuition and materials fees when you enrol. Reach out to us if you think this is you.

Travel and tourism can show you endless possibilities, so if you’re looking for a career in an industry that's exciting and always changing, a Certificate III in Tourism (Traineeship) is for you!

This course is the ideal starting place to prepare you for work in many different roles for a diverse range of employers, like travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, accommodation and other tourism businesses.

You’ll learn to understand how the tourism industry operates and give you the essential skills needed to work in the industry. You will learn skills and knowledge in:

  • Tourism services
  • Retail and wholesale sales
  • Tourism reservations
  • Industry operations
  • Tour commentaries
  • Preparing quotes
  • Visitor information services
  • Providing advice on Australian destinations

Taught completely in the workplace over one year, you will be employed as a part-time or full-time employee within the tourism industry, working anywhere between 15-38 hours per week. This means you’ll be putting your skills and knowledge into action from the very beginning, earning and learning while you gain real-world experience – how good is that!

And when you complete the Certificate III in Tourism (Traineeship), there is no limit to where you can go. You might find yourself working in hotels and resorts, retail travel, tour guiding, visitor information services, tourist attractions and inbound tour operations, just to name a few!

You might even like to take your studies further by completing a Certificate IV Travel and Tourism, a Diploma of Travel and Tourism Management, or an Advanced Diploma of Travel and Tourism Management. All these courses will allow you to work and earn in the industry you love while learning new skills to enhance your employment opportunities.

What are you waiting for? Take the first step and enrol in an exciting future where you can work and travel all over the world!


Weekly scheduled online zoom sessions every Monday

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Certificate III in Tourism (Traineeship).

Career Opportunities

Possible job titles include;

  • Adventure tourism guide
  • Attendant or senior ride operator in an attraction or theme park
  • Booking agent
  • Cellar door salesperson and guide in a winery
  • Customer service agent
  • Guide and salesperson in an Indigenous cultural centre
  • Inbound tour coordinator
  • Marine tourism guide or dive tour operator
  • Museum attendant
  • Operations consultant for a tour operator
  • Reservations sales agent
  • Sales consultant
  • Visitor information officer

Opportunities for Further Study

  • SIT40116 Certificate IV Travel and Tourism (Not on offer at TAFE Gippsland)
  • SIT50116 Diploma of Travel and Tourism Management (Not on offer at TAFE Gippsland)
  • SIT60116 Advanced Diploma of Travel and Tourism Management (not on offer at TAFE Gippsland)

Further Information

Course and Entry Requirements

Entry Requirements

Mandatory entry requirements

  • Learners must be employed as a trainee in the tourism industry.

Recommended entry requirements

Trainees will require access to computers in order to complete their self directed learning from a flexible, or work location. It is advised that they have access to:

  • a computer running an operating system that’s current and supported (like Windows 10), and reliable high-speed internet access.
  • a built in camera or webcam
  • built in microphone and speakers or an external microphone and headset.
  • Zoom webinar free software

Whether you're using a desktop, laptop, or tablet, you’ll be online for several hours a week:

  • Accessing study materials like online webinar recordings and eBooks.
  • Using library databases and the internet for research.
  • Taking notes and preparing your assessments.
  • Communicating with your lecturers, tutors, support staff, and other students.

To make the most of your online learning experience, you should already have a good working knowledge of:

  • basic computer skills
  • word processing
  • emailing
  • web browsing

Trainees should also have access to a recording device, such as a camera on their mobile phone. This will assist with recording practicals in the workplace.
handy hint: grab an external drive such as a usb or use cloud storage to back up your work.

Limitations to entry

The students must have the ability to be able to work independently at times in order to complete theory and assessments during scheduled self directed learning days.


Not Applicable

Online requirement

Not Applicable


Course Cost

VET Student Loans

Not Applicable for this course

Help with Fees

Specialist Course Information

Specialist Course Information



Not Applicable

Pathway to Industry Licence

Not Applicable

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Course Modules

Course units
SITTTSL003 Provide Advice on International Destinations  
SITTTSL011 Source Airfares for Domestic Flights  
SITTGDE002 Work as a guide
SITTTSL006 Prepare quotations
SITTGDE005 Prepare and present tour commentaries or activities
SITTIND001 Source and use information on the tourism and travel industry
SITTTSL002 Access and interpret product information
SITXCCS006 Provide service to customers
SITTTSL005 Sell tourism products and services
SITXCCS002 Provide visitor information
SITXWHS001 Participate in safe work practices
SITXCOM002 Show social and cultural sensitivity
SITTTSL004 Provide advice on Australian destinations
SITTTSL007 Process reservations
SITXHRM001 Coach others in job skills


Holistic units will require students to attend 3 industry based tours. Learners will also be required to observe some practical demonstrations , and attend the Morwell campus on scheduled occasions to deliver their practical assessment's to a group. Learners will be observed and assessed by the trainer whilst presenting their practical assessments.