Course Type:
Accredited Course; Free TAFE
Study Mode:
18 months
Starting Date:
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Course Overview

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

This is Susanne, one of our Community Services students

Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria.
In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

Did you know: The Victorian Government has now made Free TAFE courses even more accessible for new students enrolling for study in 2023. All Free TAFE courses at TAFE Gippsland are now available to people with higher-level qualifications and those who have completed a previous Free TAFE course and are looking to continue in their selected training pathway. Conditions and eligibility rules apply. Check out our Free TAFE information page for further details.


Webinars will be conducted with forum guests from specific sections of the sector and will be conducted in specific units.

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Diploma of Community Services (Case Management).

Career Opportunities

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Housing Resources Worker
  • Community Development Worker for Social Housing
  • Community Recreation Coordinator
  • Housing Manager
  • Housing Assistant
  • Assistant Community Worker
  • Community Worker
  • Aboriginal Housing Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Youth Housing Support Worker
  • Family Support Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Aboriginal Neighbourhood House Coordinator
  • Case Coordinator (Community Services)
  • Welfare Support Worker
  • Senior Youth Worker
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Community Housing Worker
  • Community Work Coordinator
  • Early Intervention Worker
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker
  • Support Advisor

Opportunities for Further Study

Further Information

Course and Entry Requirements

Entry Requirements

Mandatory entry requirements:

For Case Management Stream:

  • Applicants must be currently be working in the sector.
  • Mature aged- over 18 years of age
  • Must have clear Police Check and WWCC.

Recommended entry requirements:

  • Reliable internet connectivity
  • Suitable technology e.g computer, video capabilities to participate in Online classes and simulated practical assessments
  • Suitable levels of digital literacy

Limitations to entry:

  • For Forensic Statutory Stream:
  • Limited numbers due to the specificities of placement.
  • Current service user.

Online requirement

Students will need reliable internet connectivity and video conferencing capabilities.


Course Cost

VET Student Loans

VET Student Loans are available to assist eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. Higher level VET qualifications are at those at a Diploma level and above. VET Student loans are capped at a maximum for each approved course of study and the amount of the loan cannot be greater than your remaining FEE-HELP balance. If eligible for a student loan, you can access up to $16,788.00 to help cover the tuition fees for this course. For more information about VET Student Loans and eligibility requirements, please click here.

Help with Fees

Specialist Course Information

Specialist Course Information



Not Applicable

Pathway to Industry Licence

Certified Practicing Case Manager with the Case Management Society of Australia and New Zealand if the student has also  practised for at least 12 months (1824 hours) in the last 3 years.

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Sample course units

HLTWHS004 Manage work health and safety
CHCSOH001 Work with people experiencing or at risk of homelessness
CHCPRP003 Reflect on and improve own professional practice
CHCMGT005 Facilitate workplace debriefing and support processes
CHCLEG003 Manage legal and ethical compliance
CHCDIV003 Manage and promote diversity
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDEV001 Confirm client developmental status
CHCCSM006 Provide case management supervision
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM004 Coordinate complex case requirements
CHCCOM003 Develop workplace communication strategies
CHCCCS007 Develop and implement service programs
CHCCCS004 Assess co-existing needs
CHCADV002 Provide advocacy and representation services


Documents/folio, critical incident reports, journals, presentations to audiences, interviews, videos, visuals/slides/audio tapes, case studies, group discussions and other workplace projects.