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Course Type:
Accredited Course; Free TAFE
Study Mode:
On Campus
15 months
Starting Date:

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Course Overview

ATTENTION: As much as we’d love to offer more, we can only offer one Free TAFE course per person. If you’ve already enrolled and commenced, or enrolled but didn’t complete a Free TAFE course at any Victorian TAFE in the past you will NOT be eligible for another and will need to pay tuition and materials fees when you enrol. Reach out to us if you think this is you.

Behind every community project and support service is a dedicated case manager, coordinating and delivering person-centred services to people who need assistance. If you want to work in community services as a case manager, a Diploma of Community Services Case Management Specialisation is right for you.

Enjoy the flexibility of online studies as you tackle new challenges and prepare yourself for a rewarding career in a sector that needs you. This course is only offered to students who are currently working in the industry or have worked in the industry previously. Take the opportunity to improve upon your existing skills and open new career pathways in case management.

Once you’ve completed your qualifications, you’ll have the skills and knowledge to autonomously offer support to individuals or groups within your community. You’ll learn to coordinate programs, develop new business opportunities and take every exciting day on a case-by-case basis.

This course is NOT an Australian Community Workers Association (ACWA) accredited course.

All applicants will be interviewed.


Times are variable depending on students availability.

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Diploma of Community Services Case Management Specialisation.

Career Opportunities

  • Care Advisor
  • Care Coordinator
  • Case Coordinator
  • Case Worker
  • Client Consultant
  • Client Support Officer
  • Service Coordinator
  • Service Delivery Consultant
  • Support Advisor

Opportunities for Further Study

  • Graduate Certificate in Client Assessment and Case Management
  • Advanced Diploma of Community Sector Management
  • University study commencing at 2nd year level (most Universities grant credit for the first year of study)

Further Information

Course and Entry Requirements

Entry Requirements

Mandatory entry requirements

  • Applicants must be currently or previously have been, working in the sector.
  • Mature aged- over 18 years of age
  • Must have clear Police Check and WWCC.

Recommended entry requirements

  • Suitable internet connectivity
  • Suitable technology e.g computer, video capabilities


Not Applicable

Online requirement

Students will need reliable internet connectivity and video conferencing capabilities.


Course Cost

VET Student Loans

VET Student Loans are available to assist eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. Higher level VET qualifications are at those at a Diploma level and above. VET Student loans are capped at a maximum for each approved course of study and the amount of the loan cannot be greater than your remaining FEE-HELP balance. If eligible for a student loan, you can access up to $15,793 to help cover the tuition fees for this course. For more information about VET Student Loans and eligibility requirements, please click here.

Help with Fees

Specialist Course Information

Specialist Course Information



A minimum of 100 hours. Recognition of current employment can be used as placement hours. Students are encouraged and supported to seek placement if they wish further or new experiences in the sector.
Placement is arranged by: Institute

Pathway to Industry Licence

Certified Practicing Case Manager with the Case Management Society of Australia and New Zealand if the student has also  practised for at least 12 months (1824 hours) in the last 3 years.

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Course Modules

Course Units
CHCADV002 Provide advocacy and representation services
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCDEV001 Confirm client developmental status
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
CHCSOH001 Work with people experiencing or at risk of homelessness
HLTWHS004 Manage work health and safety


Documents/folio, critical incident reports, journals, presentations to audiences, interviews, videos, visuals/slides/audio tapes, case studies, group discussions and other workplace projects.