Diploma of Community Services (Case Management)

Delivered one day a week on campus and one online class, this course is suitable for people wanting to develop case management skills in a range of settings across the Community and Social Services Sector.
Case managers work with clients to identify their needs, create a plan to meet those needs, and ensure that the plan is successfully implemented.
As a community service professional, you’ll have the option of working across a range of sectors including in government funded and not-for-profit organisations or charities.
Do a job that matters!

Get the specialised skills you need to manage, coordinate and deliver person centred, strengths-based services to individuals, groups and communities. You will also develop skills to enable you to supervise other workers and volunteers.
At this level, you’ll provide direct support to individuals or groups of individuals and may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.
To meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA).

This is Susanne, one of our Community Services students

Community Care Manager, Coordinator of Volunteer Work, Team Leader, Care Team Leader, Family Services Coordinator, Support Facilitator (Community Services), Community Housing Resources Worker, Community Development Worker for Social Housing, Community Recreation Coordinator, Housing Manager, Housing Assistant, Assistant Community Worker, Community Worker, Aboriginal Housing Worker, Community Services Coordinator, Case Coordinator (Disability), Youth Housing Support Worker, Family Support Worker, Community Access Coordinator, Pastoral Care Counsellor, Aboriginal Neighbourhood House Coordinator, Case Coordinator (Community Services), Welfare Support Worker, Senior Youth Worker, Disability Team Leader, Support Facilitator (Disability), Community Housing Worker, Community Work Coordinator, Early Intervention Worker, Community Program Coordinator, Pastoral Care Worker, Assistant Community Services Worker, Support Advisor

120 credit points in the Bachelor Community and Human Services with Federation University. Guaranteed entry.
Students can apply for credit with other universities.

This course will develop your skills to manage, coordinate and deliver person centred, strengths based services to individuals, groups and communities. You will also develop skills to enable you to supervise other workers and volunteers.

Are there specified requirements for entry into the course/qualification?: Yes

Mandatory entry requirements:

Applicants must complete a Language, Literacy and Numeracy test as well as a Pre-Training Review to determine whether they are suitable for this course.
Applicants then must undertake an interview and also meet the below requirements:
All Diploma Community Services Applicants
Mature aged- over 18 years of age
Must have clear Police Check and Working With Children Check.
Driving licence (P's minimum)
If required by the fieldwork placement host/school, students may need to provide evidence of NDIS Worker Screening Check and/or COVID-19 vaccination.
The course in Case Management can be offered as a traineeship please enquire to check eligibility requirements.

Recommended entry Requirements:

Reliable internet connectivity
Suitable technology e.g computer, video capabilities to participate in Online classes and simulated practical assessments
Suitable levels of digital literacy

Limitations to course Entry:

Current service user.

• Working with children check
• Police check

Will this course/qualification or a constituent unit provide a pathway to an industry licence or regulated outcome: true

For the Statutory & Forensic Child, Youth & Family Welfare Specialisation Stream :
This qualification is ACWA (Australian Community Workers Association) accredited which means students receiving this qualification are eligible for membership into that organisation. It also allows for students who have completed to apply for positions in Child Protection under DHHS (Department of Health and Human Services)
For Case Management Stream :
Certified Practicing Case Manager with the Case Management Society of Australia and New Zealand if the student has also practised for at least 12 months (1824 hours) in the last 3 years.

Delivered completely online, this course is suitable for people already working in the community and social services sector who want to advance their skills and knowledge.
This course will give you the specialised skills to work as a case manager, delivering person-centred services to individuals, groups and communities.
As a community service professional, you’ll have the option of working across a range of sectors including in government funded and not-for-profit organisations or charities.
Do a job that matters!

Get the specialised skills you need to manage, coordinate and deliver person centred, strengths-based services to individuals, groups and communities. You will also develop skills to enable you to supervise other workers and volunteers.
At this level, you’ll provide direct support to individuals or groups of individuals and may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.
To meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA).

This is Susanne, one of our Community Services students

Community Care Manager, Coordinator of Volunteer Work, Team Leader, Care Team Leader, Family Services Coordinator, Support Facilitator (Community Services), Community Housing Resources Worker, Community Development Worker for Social Housing, Community Recreation Coordinator, Housing Manager, Housing Assistant, Assistant Community Worker, Community Worker, Aboriginal Housing Worker, Community Services Coordinator, Case Coordinator (Disability), Youth Housing Support Worker, Family Support Worker, Community Access Coordinator, Pastoral Care Counsellor, Aboriginal Neighbourhood House Coordinator, Case Coordinator (Community Services), Welfare Support Worker, Senior Youth Worker, Disability Team Leader, Support Facilitator (Disability), Community Housing Worker, Community Work Coordinator, Early Intervention Worker, Community Program Coordinator, Pastoral Care Worker, Assistant Community Services Worker, Support Advisor

120 credit points in the Bachelor Community and Human Services with Federation University. Guaranteed entry.
Students can apply for credit with other universities.

This course will develop your skills to manage, coordinate and deliver person centred, strengths based services to individuals, groups and communities. You will also develop skills to enable you to supervise other workers and volunteers.

Are there specified requirements for entry into the course/qualification?: Yes

Mandatory entry requirements:

Applicants must complete a Language, Literacy and Numeracy test as well as a Pre-Training Review to determine whether they are suitable for this course.
Applicants then must undertake an interview and also meet the below requirements:
All Diploma Community Services Applicants
Mature aged- over 18 years of age
Must have clear Police Check and Working With Children Check.
Driving licence (P's minimum)
If required by the fieldwork placement host/school, students may need to provide evidence of NDIS Worker Screening Check and/or COVID-19 vaccination.
The course in Case Management can be offered as a traineeship please enquire to check eligibility requirements.

Recommended entry Requirements:

Reliable internet connectivity
Suitable technology e.g computer, video capabilities to participate in Online classes and simulated practical assessments
Suitable levels of digital literacy

Limitations to course Entry:

Current service user.

• Working with children check
• Police check

Will this course/qualification or a constituent unit provide a pathway to an industry licence or regulated outcome: true

For the Statutory & Forensic Child, Youth & Family Welfare Specialisation Stream :
This qualification is ACWA (Australian Community Workers Association) accredited which means students receiving this qualification are eligible for membership into that organisation. It also allows for students who have completed to apply for positions in Child Protection under DHHS (Department of Health and Human Services)
For Case Management Stream :
Certified Practicing Case Manager with the Case Management Society of Australia and New Zealand if the student has also practised for at least 12 months (1824 hours) in the last 3 years.