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Course Type:
Accredited Course; Free TAFE; JobTrainer
Study Mode:
18 months
Starting Date:
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Course Overview

Behind every community project and support service is a dedicated case manager, coordinating and delivering person-centred services to people who need assistance – and you could be one of them!

If you’re currently working in the industry or have worked in the industry previously, and want to work as a case manager, then a Diploma of Community Services Case Management Specialisation is the perfect platform to make that happen.

This is Susanne, one of our Community Services students

Enjoy the flexibility of online studies as you tackle new challenges and learn the skills and knowledge to autonomously offer support to individuals or groups within your community.

You’ll also learn to coordinate programs, develop new business opportunities and take every exciting day on a case-by-case basis.

Taught online over 18-months, you’ll experience a mix of webinars conducted with forum guests from specific sections of the sector and will then be tested in specific units to consolidate your learning.

When you complete the Diploma of Community Services Case Management Specialisation, the career opportunities available are endless. You’ll be able to gain hands-on experience and earn a living as a:

  • Care Advisor
  • Care Coordinator
  • Case Coordinator
  • Case Worker
  • Client Consultant
  • Client Support Officer
  • Service Coordinator
  • Service Delivery Consultant
  • Support Advisor

You can even choose to take your career further by studying a Graduate Certificate in Client Assessment and Case Management, an Advanced Diploma of Community Sector Management, or undertake university study commencing at 2nd year level (most Universities grant credit for the first year of study) – but don’t worry, we will be here to take you through all your options when you’re ready!

Go on, take the opportunity to improve upon your existing skills and open new career pathways in case management; there has never been a better time!

Please note, students must currently be working in the sector, and this course is NOT an Australian Community Workers Association (ACWA) accredited course.

All applicants will be interviewed.

ATTENTION: As much as we’d love to offer more, we can only offer one Free TAFE course per person. If you’ve already enrolled and commenced, or enrolled but didn’t complete a Free TAFE course at any Victorian TAFE in the past you will NOT be eligible for another and will need to pay tuition and materials fees when you enrol. Reach out to us if you think this is you.


Webinars will be conducted with forum guests from specific sections of the sector and will be conducted in specific units.

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Diploma of Community Services (Case Management).

Career Opportunities

  • Care Advisor
  • Care Coordinator
  • Case Coordinator
  • Case Worker
  • Client Consultant
  • Client Support Officer
  • Service Coordinator
  • Service Delivery Consultant
  • Support Advisor

Opportunities for Further Study

Further Information

Course and Entry Requirements

Entry Requirements

Mandatory entry requirements

  • Applicants must be currently be working in the sector.
  • Mature aged- over 18 years of age
  • Must have clear Police Check and WWCC.

Recommended entry requirements

  • Suitable internet connectivity
  • Suitable technology e.g computer, video capabilities to participate in Online classes


Not Applicable

Online requirement

Students will need reliable internet connectivity and video conferencing capabilities.


Course Cost

VET Student Loans

VET Student Loans are available to assist eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. Higher level VET qualifications are at those at a Diploma level and above. VET Student loans are capped at a maximum for each approved course of study and the amount of the loan cannot be greater than your remaining FEE-HELP balance. If eligible for a student loan, you can access up to $15,793 to help cover the tuition fees for this course. For more information about VET Student Loans and eligibility requirements, please click here.

Help with Fees

Specialist Course Information

Specialist Course Information



Not Applicable

Pathway to Industry Licence

Certified Practicing Case Manager with the Case Management Society of Australia and New Zealand if the student has also  practised for at least 12 months (1824 hours) in the last 3 years.

Material and Equipment supplied by students

Not Applicable

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Sample course units

CHCADV002 Provide advocacy and representation services
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCDEV001 Confirm client developmental status
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
CHCSOH001 Work with people experiencing or at risk of homelessness
HLTWHS004 Manage work health and safety


Documents/folio, critical incident reports, journals, presentations to audiences, interviews, videos, visuals/slides/audio tapes, case studies, group discussions and other workplace projects.