• Course Code
  • CHC52015
  • Course Type
  • Accredited Course
  • Study mode
  • Workplace
  • Online (With on-campus workshops)
  • Duration
  • 15 months
  • Starting Date
  • July and October 2019
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Course Overview

Behind every community project and support service is a dedicated case manager, coordinating and delivering person-centred services to people who need assistance. If you want to work in community services as a case manager, a Diploma of Community Services Case Management Specialisation is right for you.

Enjoy the flexibility of online studies as you tackle new challenges and prepare yourself for a rewarding career in a sector that needs you. This course is only offered to students who are currently working in the industry or have worked in the industry previously. Take the opportunity to improve upon your existing skills and open new career pathways in case management.

Once you’ve completed your qualifications, you’ll have the skills and knowledge to autonomously offer support to individuals or groups within your community. You’ll learn to coordinate programs, develop new business opportunities and take every exciting day on a case-by-case basis.

This course is NOT an Australian Community Workers Association (ACWA) accredited course.

All applicants will be interviewed.


Specific dates are set for units that have Collaborate sessions, real time forums and discussion panels. These are timetabled specific events for specific units.

Qualifications and Recognition

Upon successful completion of this course students will be eligible to receive the Diploma of Community Services Case Management Specialisation.

Career Opportunities

  • Care Advisor
  • Care Coordinator
  • Case Coordinator
  • Case Worker
  • Client Consultant
  • Client Support Officer
  • Service Coordinator
  • Service Delivery Consultant
  • Support Advisor

Opportunities for Further Study

  • Graduate Certificate in Client Assessment and Case Management
  • Advanced Diploma of Community Sector Management
  • University study commencing at 2nd year level (most Universities grant credit for the first year of study)

Further Information

Entry Requirements

Entry Requirements

Mandatory entry requirements

  • Applicants must be currently or previously have been, working in the sector.
  • Mature aged- over 18 years of age
  • Must have clear Police Check and WWCC.

Recommended entry requirements

  • Suitable internet connectivity
  • Suitable technology e.g computer, video capabilities


Not Applicable

Online requirement

Students will need reliable internet connectivity and video conferencing capabilities.


Course Cost

VET Student Loans

VET Student Loans are available to assist eligible students studying higher level vocational education and training (VET) qualifications to pay their tuition fees. Higher level VET qualifications are at those at a Diploma level and above. VET Student loans are capped at a maximum for each approved course of study and the amount of the loan cannot be greater than your remaining FEE-HELP balance. For more information about VET Student Loans and eligibility requirements, please click here.

Help with Fees

Specialist Course Information

Specialist Course Information

Prior to Placement A Police Check and /or Working with Children Check may be required by the Placement agency. The student is responsible for gaining any required certificates


A minimum of 100 hours. Recognition of current employment can be used as placement hours.
Placement is arranged by: Institute

Pathway to Industry Licence

Certified Practicing Case Manager with the Case Management Society of Australia and New Zealand if the student has also  practised for at least 12 months (1824 hours) in the last 3 years.

Material and Equipment supplied by students

No additional materials are required for online study although teachers may recommend texts that a student might like to purchase.

Student Services

Support is available for students at every stage of the study journey. Please speak to any of our friendly reception or teaching staff.

Recognition of Prior Learning

Many TAFE Gippsland courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Course Structure

Course Modules

Unit Code

Unit Description


Manage work health and safety


Work with people experiencing or at risk of homelessness


Reflect on and improve own professional practice


Facilitate workplace debriefing and support processes


Manage legal and ethical compliance


Manage and promote diversity


Promote Aboriginal and/or Torres Strait Islander cultural safety


Analyse impacts of sociological factors on clients in community work and services


Confirm client developmental status


Provide case management supervision


Develop, facilitate and review all aspects of case management


Coordinate complex case requirements


Develop workplace communication strategies


Develop and implement service programs


Assess co-existing needs


Provide advocacy and representation services


Documents/folio, critical incident reports, journals, presentations to audiences, interviews, videos, visuals/slides/audio tapes, case studies, group discussions and other workplace projects.

Enquire Online

Provide your details below and we’ll be in contact soon! Or Call 1300 133 717 to speak to a team member.